The Better Business Bureau is a nonprofit organization that provides dispute resolution services between consumers and businesses. Founded in 1912, there are over 100 independent local BBB organizations in the USA and Canada. The BBB ranks over 4 million businesses and handles hundreds of thousands of complaints each year as a neutral third party.
Anyone can file a complaint against a business using the BBB’s service. The BBB will contact the business in question and offer to mediate the dispute, whether or not the business is accredited by the BBB.
» Skip ahead to view BBB Accredited survey sites
BBB accreditation
BBB Accredited businesses pledge to adhere to the BBB Code of Business Practice, including upholding the BBB Standards for Trust which include building trust, advertising honestly, telling the truth, being transparent, honoring promises, etc. Businesses who the BBB accredits pay a membership fee to be part of the program, and are given permission to display the BBB Trademark and symbols on their marketing material. Members commonly display the BBB’s logo on their websites, linking to their listing on the BBB’s website.
Non-accredited businesses
Businesses who are not members of the BBB are not necessarily less legitimate than paying members; some businesses view membership as an unnecessarily expense, some question whether the BBB truly acts as a neutral party, and some simply do not wish to encourage their customers to file public complaints against their business.
Whether or not a business participates in the program is simply a preference.
BBB ratings
The BBB assigns businesses a rating from A+, all the way down to F. An A+ represents a score of 97 or above, a B+ represents a score between 87-89.99, while an F is a score below 59.99. Some businesses do not have ratings, as indicated by NR, or “No Rating” on the BBB’s website.
Factors that impact a rating include: the number of total complaints, the number of unanswered complaints, the number of unresolved complaints, transparency of business practices, the age of the business, etc. The BBB does stress however that,
Survey taking and the BBB
If an online survey panel is a member of the BBB, it may be easier to resolve disputes. BBB accredited businesses are often more proactive in handling complaints, and want to maintain a high rating. As such, they may respond to complaints faster so that disputes are closed. To file a complaint against a business, simply visit the BBB’s website, search their online database and locate the company you wish to file a dispute with, complete the instruction form and submit your complaint.
The business will then be contacted with your complaint. Using the BBB’s interface, you will be able to interact with the business until the dispute has been resolved. Complaints are marked as “closed” only after a consumer indicates that they have accepted the response from the business.
If you’re looking to take paid online surveys and only want to deal with BBB accredited companies, take a look at the table below. It includes a comprehensive list of top paying surveys that are BBB accredited and who operate online survey panels:
| Parent Company | Survey Panels Operated | BBB Listing |
| Comscore | MobileXpression OpinionSquare PermissionResearch |
BBB link |
| Decision Analyst | American Consumer Opinion Contractor Advisory Board Executive Advisory Board Medical Advisory Board Physicians Advisory Council Technology Advisory Board |
BBB link |
| Hagen/Sinclair Research Recruiting | Hagen Sinclair | BBB link |
| Innovate MR | PointClub | BBB link |
| Luth Research | SavvyConnect SurveySavvy |
BBB link |
| McMillion Research | Mindfield Online | BBB link |
| Branded Research | Branded Surveys | BBB link |
| Nielsen |
Harris Poll Online Homescan Consumer Panel Nielsen Computer & Mobile National Consumer Panel Nielsen Consumer Panel Nielsen Mobile Panel Nielsen//NetRatings Pinecone Research ShopTracker |
BBB link |
| Tellwut | Tellwut | BBB link |
| Survey Junkie | Survey Junkie | BBB link |
| Survey RoundTable | Survey RoundTable | BBB link |
| Toluna USA | Finger on the Pulse Community iQuestion Tech Leader Forum Toluna Influencers Voice of Today’s Consumer |
BBB link |
If you’re seeking online jobs accredited by the BBB, the online survey sites above should fulfill your search criteria. Remember that even if a survey site is not BBB approved, it may still be perfectly legitimate. Not all businesses choose to participate with the BBB, and if they’re located outside of North America, it’s not an option for them anyway. Find a comprehensive list of legitimate paid surveys on SurveyPolice.
Sources:
https://www.bbb.org/overview-of-bbb-ratings
https://en.wikipedia.org/wiki/Better_Business_Bureau
I have made $48 on opinion outpost which is a sister of one opinion. They both are owned by Dynata. Can anyone help me PLEASE
Hi Nancy,
You can contact Opinion Outpost directly by calling 1-877-254-1234 or by e-mailing [email protected].
I need to know if MySurvey.com is a member of BBB. I recently did a diary and was supposed to get 600 points and they didn’t give it to me. I wrote them after 6 weeks they said there was a glitch they would have it there that Wed. It wasn’t there and I wrote again and they said it would be there by the end of the week. Again it wasn’t there. What now? I’m waiting still. Its been 8 weeks since I finished the survey.
Hi Elisabeth,
MySurvey is run by Lightspeed Research, who unfortunately is not BBB accredited.
You might wish to take a look at our article on how to collect survey rewards when you encounter problems receiving them.
I am trying to get information about Quick Pay surveys, I am having a very difficult time requesting payment from them. I believe the company is located in Europe. If I do not hear from them soon I would like to file a claim, but I do not have an address or a customer service number that I can call. I have contacted this company via the internet on at least 3 occasions, and while I get an answer, I still have not been able to find out how to retrieve the money in my account. I would appreciate any information that you have about this company. Sincerely Yours, Kathleen P.
Hi Kathleen,
Sorry to hear about your experience. Unfortunately, we don’t have any information about Quick Pay Surveys, as they are not listed in our directory of approved survey sites.
We only recommend that users join the top user-rated survey sites listed on SurveyPolice. Unfortunately, there are many sites out there who are not run by true market research companies, and are therefore not listed on our website. Survey takers frequently have problems with pseudo-survey sites, and we do not recommend that users join them.
Need to know if American Consumer is registered with BBB AND if i can trust a check from them
Hi Brenda,
American Consumer Opinion (ACOP) is run by Decision Analyst, and they are approved by the BBB, as per: https://www.bbb.org/central-texas/business-reviews/market-research-and-analysis/decision-analyst-inc-in-arlington-tx-86080008
You can find out more about ACOP and read reviews for them on our main website here: https://www.surveypolice.com/american-consumer-opinion
I would love to join all the survey-sites that are BBB-accredited. The only problem is that there are so many that do not allow me access from South-Africa.
Could I impose on you to supply me with a list of -sites that are accessable from here? (I prefer Pay-Pal payments)
Thank you so much in advance,
Quentin