Toluna Influencers Reviews and Features

Toluna Influencers

21 River Road, Wilton, Connecticut  06897 US
Tel: 1 (972) 732 7323   Contact: https://influencers.toluna.com/contact-us
Operated by: Toluna Group

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KEY FEATURES:

> How Toluna Influencers works
> New member bonus
> Reward options
> Toluna Influencers App
> Is Toluna legit?

Toluna Influencers is a paid surveys site that offers users the opportunity to answer online surveys in exchange for rewards including cash and gift cards. It has grown to become one of the most established and popular online survey websites around.

People from all over the world are invited to join their community to voice their opinions for cash.

Create an account for 500 free points

With Toluna Influencers, creating an account takes only minutes. To create an account, answer a nine-question survey about yourself; your name, date of birth, gender, country of residence, zip code, desired password and mobile number (this is optional). Confirm your account by clicking the e-mail link and receive an instant 500 point credit to your account.

Take interesting surveys to earn rewards

Toluna offers their members surveys every day that are on a wide array of subjects including large consumer brands, your habits, and the environment you live in. Your opinions will directly impact companies and how they market, distribute or advertise new products and services to consumers like you.

Fill out the profilers for more points

When you first log into your account, you will be asked to complete the profile surveys (though this is optional). These short surveys are designed to help better match you to surveys so that you're primarily sent surveys you will qualify for. For every completed profile survey you complete, you will be awarded 100 points. You can update your profile surveys every 6 months to earn more points.

How to Redeem Points

Upon joining and completing surveys and participating in games and other point-awarding activities, you will be credited with points. Once you have earned a minimum of 30,000 points ($10.00 worth), you can redeem your points for a selection of prizes.

Rewards Options

Toluna Influencers offers an extensive rewards catalog. When you're ready to request a cash out from your Toluna Influencers account, click the Rewards button and choose from a wide variety of options:

• PayPal payments - with 65,000 points in your account, you can request a $20.00 PayPal cash payment.
• e-Gift cards - choose from a wide variety of digital gift cards, including Amazon, Boston Pizza, Apple, Starbucks, and many more. Gift cards can be redeemed with as few as 30,000 points ($10.00).
• bitcoin - receive $30 USD in Bitcoin in exchange for 114,000 points, awarded via mybitcards.

Note that rewards options will vary based on your country of residence.

Rewards Processing Times

Upon requesting a reward, it can take up to 3 weeks for it to be delivered. All rewards are digital in nature (PayPal or bitcoin cash and e-gift cards), so ensure you monitor your inbox closely after requesting a reward to ensure you don't miss it!

Start taking surveys

The Surveys tab in your account will display a list of online surveys ready for you to fill out. You can choose to view surveys by Priority Surveys (which are recommended for you), Quick Surveys (short surveys), or by Premium Surveys (surveys that award more points than usual).

Every survey will display the estimated length of time it will take to complete, the topic of the survey, as well as how many points you will receive for completing it. Some surveys may offer a unique experience such as being a video survey or a diary style survey.

Points Earned Per Survey

The number of points you will earn per survey completion will vary and is based on things like the length and complexity of the survey. However, successful online survey completions typically award anywhere from 15 - 50,000 points each, and special surveys could offer even more.

Points Expiry

When points are credited to your account, they remain valid for 16 months. If after this period your points have not been used, they will automatically expire and be deleted from your account. Your points will not expire all at once; instead, points will expire 16 months after you originally earned them, so be sure to regularly redeem your points for rewards.

Download the Toluna Influencers App

Access your profile from anywhere and stay up to date on the hottest research opportunities with the Toluna Influencers app. With over 5 million downloads, the app offers features like snapping photos while on the go, accessing your account information and redeeming rewards straight from your phone. Download it for free from Google Play or the App Store.

Additional ways to earn points

Besides participating in online surveys and referring friends, you can earn points by participating in the following activities:

• Quick Votes - participate in the quick daily poll to earn an easy 15 points and see how fellow community members have voted! Also called My Sponsored Polls.
• Games - play fun games such as answering trivia questions to earn bonus points.

• Spin the Daily Wheel - every day, you can spin the daily wheel to win up to 1000 free points. There are 8 different spots on the wheel which you can land on: Better luck next time, 40 points, 80 points, 100 points, 200 points, 300 points, 500 points, and 1000 points. This is a great way to easily earn free points.

Refer-a-friend program

Under the 'Refer-a-Friend' tab located in the Account section of your dashboard, you will find your unique referral link which you can share with friends and extended family to invite them to the Toluna community. Receive 500 points credited to your account for every friend you refer, up to a maximum of 10 referrals per month.

Is Toluna Influencers legit?

Toluna Influencers is a safe, legitimate website. It is not a scam, and has over 21 million users in 50 countries that have taken their surveys for over 20 years. Toluna Influencers is owned and operated by market research powerhouse, Toluna Group, and works with some of the biggest brands worldwide. Although your experience with the site may differ from that of other survey takers, Toluna Influencers is not a scam website. It is well-known for being a survey site that places a strong emphasis on community, making it a popular choice.

Eligibility: Residents worldwide 13+

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Toluna Influencers Reviews (587)

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June 30, 2022 by Gemma from United Kingdom

Toluna is still allowing it's repondents to fully complete a survey; all too often involving a lot of work with much typing and going on forever, then on being returned to the Toluna Home Page, informed that the survey had either filled up, or that they were 'Looking for a slightly different profile'! Or, sometimes, not being returned to the Toluna Site at all but just left high and dry and having to physically go back to the site, to find on checking their points account, they have not received the points for the survey! When contacting Toluna Support, they are told rather loftily that other people were completing surveys at the same time as them and it is just that the survey quota gets filled up 'Just as other respondents are finishing the same survey'. Or some such! This can't be right surely? I am a member of several survey companies and none of them behave like this. Most of the time, the preliminary questions are got out of the way at the beginning of the survey and if necessary one is screened out then. NOT right at the end, or even halfway through; which is bad enough. This is showing a complete lack of consideration for their respondents!

June 24, 2022 by Laura from United Kingdom

Toluna have been great for a few years now for me, but the last 4 days i have not been able to take any surveys and when i contacted them i got this email stating that my survey attempts had been automatically rejected, because of three options, That i was using a VPN, when i wasn´t, My ip address had been flagged or blacklisted, when it isn´t or that my country of residence is inconsistent (i haven´t moved for 38 years, sadly)...

I have tried their directions to refresh the ip address by turning off router, leaving it turning back on, etc, I have checked my ip there is nothing there, 0 fraud rating, and low risk, I tried to see location of my browser as far as i am aware it is all set to my location and has never changed location.

I received one survey in french last week, it gave me no option to change its location and after the second question i closed the survey, so if that is why it registered me in another country i dont know, but that was not my fault, as it was a survey available on the toluna surveys page, my mistake was clicking the first question, as sometimes by the second question it is set again in the right language.

I hope it wasn´t because i was close to another pay out.

They did respond but i have no idea what the exact issue is or how to resolve it. They just gave a series of possibilities.

I find this upsetting, as I have been a good worker for several years now and i am not that tech savvy to work out what is going on. I just feel unvalued by this for all the work i have done for them in the last few years.

I have 30 pounds in my account, and was close to getting a pay out.

Update:

Katy kindly got in touch with me and with her more detailed reason and resolutions, i worked out it was because my laptop was set to US eng rather than UK eng, when i changed that and retried unplugging modem , one of them or both worked, so is resolved now and am happily taking surveys again with toluna. Thank you Katy.

June 17, 2022 by rose (laura) from United States

The toluna panel seems to be geared at folks under age 50, AND they require a lot of surveys to earn any rewards.
Perhaps it is only me with the less than positive experience, but it didn't seem to be worth my time and/or effort.

June 8, 2022 by Carolyn from Canada

Since November 2021 there have been no CCM points, no points for specific content topics created by Toluna, surveys that most members are not able to complete and ABSOLUTELY NO RESPONSE from the Community Manager, Toluna North America or Toluna Corporate. Members are getting upset that we continue to create content and attempt to take surveys for Toluna's clients but we are not given the courtesy of an explanation as to why we are not getting the points we have earned. Ignoring the people who keep them in business is really poor customer service. The participation rate has declined significantly on the Canadian site and the US site as well. If the company is experiencing financial or operational issues, we should be advised. Some of us feel that one day we will be unable to log in and our points will disappear.

May 31, 2022 by Jace from Singapore

I've been using Toluna since at least 2017 and cashed out my points to Paypal many times. On my last successful attempt on 14 Apr 2022, I made another Paypal reward redemption. However, when I tried to log back in on 21 Apr 2022, I couldn't, so I emailed in to ask for help. The person who responded was John Oliver and he told me that my account was temporarily suspended due to "incomplete details in your account". He said that they "have thoroughly reviewed [my] account and [they] are happy to announce that [my] account has been reactivated on probation. John Oliver also advised me to go complete the profile surveys, so I did. I also discovered that my reward redemption had been cancelled and the points refunded to my account, so made the redemption again.

I waited almost 3 weeks (which is about how long it takes for Toluna to process the Paypal reward), and checked my Paypal account on 13 May 2022, but nothing had appeared. I tried logging in to Toluna again and I found I was suspended yet again. When I replied to the email ticket to reopen my case, John Oliver responded again, saying that they've "noticed issues with [my] account that could negatively impact the integrity of [their] processes" and that I was "performing an activity that contradicts information provided in [my] member profile or is not in line with [their] Terms". There was no other explanation given and my points and rewards had apparently been forfeited.

Naturally, I was upset and responded with an inquiry for details. I felt that I had done nothing wrong. I'd done the same things I've been doing for the last 5 years and only now were there problems. If I'd done something accidentally, then why wasn't there a warning, or details explaining what I'd done (or not done)? If I don't know what went wrong, I can't improve and I'll just make the same mistake again.

If I messed up somehow and this is the price to pay, fine. I would ask for leniency since I have no malicious intentions, but I would accept whatever outcome Toluna decided. But I need to know what went wrong so I can learn from it and be a better panelist. I think that's the least they could do, rather than summarily executing me without trial.

I've just joined Survey Police because I saw some similar reviews to mine and Katy seemed to respond and be sincerely helpful. I'm hoping she'll see this and help me as well.

Edit 1: Success - leaving this review here on Survey Police worked. Katy did in fact reach out to me on 19 May 2022 and finally helped me understand what I needed to do: Fill in my specific address rather than just put "Singapore". It wasn't clear that this was required and, as a security conscious netizen, I tend to reveal as little personal information as possible. Katy also helped me reactivate my account again so I went in and updated my address. I checked in at least once a day to ensure my account was still active since then, and finally on 30 May 2022 I received my reward in my PayPal account. As promised to Katy, I'm editing my review because her explanations were helpful and I was able to resolve this issue. I really want to commend Katy (specifically only her) on her excellent customer service and clear communication skills. It must be a tough to be the only competent person on the team.

To Toluna: You need to change the process after your Data Quality checks flag an account. Or just change your entire Data Quality team. They are unclear, unhelpful and dismissive, as exemplified by John Oliver in his email exchange with me. Going through the last few months of reviews on Survey Police, I can see a pattern of people being suspended without warning. These are only the few people who have found Survey Police and bothered to do anything about it. Imagine how many panelists you've already lost. I'm sure that if we (the panelists) were told specifically what we needed to update (in my case, my actual address), most of us would have been happy to comply, rather than go through this ugly process or just give up.

Here are some suggestions for improvement for you to ignore:
- Send your users warning emails with clear instructions and maybe examples.
- When you suspend an account, inform the user via email and provide the reason(s) as well as a method of recourse.
- Don't suspend accounts only when the user tries to redeem a reward. That's a douche move and highly suspicious. Do your checks when the user logs in, or before a survey is taken, or have an alert banner to prompt updating of details. If you wait until the user tries to redeem a reward to ban them, it looks like corporate greed, and that's not a smart move.
- Or, prompt your user to update whatever information is missing before you can process the reward.
- Fire your Data Quality team and give all their salaries to Katy as a bonus. She's your carry.

Anyway, this entire situation has left me jaded. One strong Katy is not enough to counter the John Olivers of your company. I've decided to retire from Toluna, so you've just lost what was once a loyal user since May 2017. It's actually exactly 5 years since my very first cashout on 31 May 2017. Happy Anniversary to us.